At Chemmunity, we offer various subscription plans that automatically renew at the end of their respective billing periods. We understand that our members may forget to cancel their subscriptions. Rest assured, we are committed to providing a straightforward refund process in such cases.
2. Refund Eligibility
To be eligible for a refund and cancellation of your membership, you must meet the following criteria:
a. You must contact us via email at email@example.com within a reasonable timeframe after the renewal of your subscription.
b. You should inform us that you are no longer taking the class or that you forgot to cancel your subscription.
c. You must not have accessed or watched any content during the most recent renewal period.
3. Refund Limitations
a. We can only issue refunds for the most recent payment made for your subscription.
b. If you have used or accessed any content during the most recent renewal period, your subscription fee for that period is non-refundable.
4. Refund Request Process
To request a refund and cancellation of your membership, please follow these steps:
a. Send an email to firstname.lastname@example.org with the subject line "Membership Refund Request."
b. In your email, clearly state that you are no longer taking the class or forgot to cancel your subscription.
c. Provide your full name, the email address associated with your Chemmunity account, and details of the subscription you wish to cancel.
5. Refund Processing
a. Once we receive your refund request, our team will review it to ensure it meets the eligibility criteria outlined above.
b. If your request is approved, we will process the refund for the most recent payment made for your subscription.
c. Please allow up to 7-10 business days for the refund to be credited back to your original payment method.
6. Contact Information
If you have any questions or need further assistance regarding our refund policy or your membership, please don't hesitate to reach out to us at email@example.com.
7. Policy Changes
Chemmunity reserves the right to modify or update this refund policy at any time. Any changes to the policy will be posted on our website, and it is your responsibility to review the policy periodically.
By continuing to use our services, you acknowledge and agree to this refund policy.
Last Updated: January 2024