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Frequently Asked Questions

If you don't see your question you can email us at hello@chemmunity.com

General Questions

What is Chemmunity?

Chemmunity is an online learning platform designed to help students succeed in Organic Chemistry. It provides in-depth lecture-style videos, practice problems, exams, and an AI-powered assistant to support your learning.

Who is Chemmunity for?

Chemmunity is for students taking Organic Chemistry 1 and 2 who need clear explanations, guided practice, and structured study materials. Whether you're struggling with concepts, preparing for exams, or looking for extra practice, Chemmunity is here to help.

How does Chemmunity help with Organic Chemistry 1 and 2?

We break down complex Organic Chemistry topics into easy-to-understand lessons with step-by-step explanations, examples, and practice problems. Our structured approach ensures you get the depth of understanding needed to apply concepts on exams—not just memorize them.

Do you offer content for other subjects besides Organic Chemistry?

Right now, Chemmunity focuses on Organic Chemistry 1 and 2, but we plan to expand to Biology and other sciences in the future. Stay tuned for updates!

How is Chemmunity different from YouTube or other study resources?

Unlike YouTube, our videos are designed as full lessons, not short clips made to fit an algorithm. We prioritize detailed explanations, multiple examples, and practice problems to ensure students truly understand the material. Chemmunity also offers structured learning with practice exams, AI assistance, and syllabus-based study plans—things you won’t find on YouTube.

Does Chemmunity have a mobile app?

Yes! Chemmunity offers a mobile app for both Android and iOS devices. With the app, you can conveniently access video lessons, practice problems, and practice exams directly from your phone or tablet. Note: The AI study assistant feature is currently available only on the Chemmunity website. Download the app from the Apple App Store or Google Play Store.

What if I drop or withdraw from the class?

If you decide to drop or withdraw from the class and are on a subscription plan, please cancel your membership as soon as possible so you do not get charged again.


Once you've cancelled, we recommend letting our team know that you've dropped or withdrew from the class. Email us: hello@chemmunity.com

Access & Pricing

Is Chemmunity a subscription?

Chemmunity offers flexible access options to fit your needs! We provide subscription plans that include videos, practice problems, and AI-powered help.


If you prefer a short-term option, you can also rent access, giving you the flexibility to use all our resources without a long-term commitment.


You'll find all of our current plans on our pricing page.

Can I rent access instead of subscribing?

Yes! If you don’t want a recurring subscription, you can rent access to the entire platform for a set period. This is a great option for students who need help for only a few weeks or months.


You'll find all of our current plans on our pricing page.

What happens if I cancel my subscription?

Once your current billing cycle ends, you’ll lose access to all videos, practice problems, and AI assistance. If you decide to come back, you can re-subscribe at any time.

How do I pause or cancel my recurring subscription?

To manage your subscription, log into your account and click on your Profile in the top right corner. From there, select Purchases. You can choose to either pause or cancel your membership by clicking End Membership.


If you need any help, you can always email us at hello@chemmunity.com

How do I reset my password?
On the Sign In page, click Sign in with password and then click on set new password, enter the email associated with your account, and click Send Instructions. The instruction email will arrive in your inbox shortly. In the email, click Reset Password, and you will be directed to select a new password before being redirected to the catalog page. If you have trouble remembering your password, you can also use our Passwordless Sign-In option by requesting a Sign-In Link on the login page.
Can I create multiple accounts with the same email address?

No, each email address can only be associated with one account. If you believe you already have an account and can’t remember the login details, please use the Forgot Password link.

How do I change my membership plan or update my billing information?
To change your membership plan or update your billing information, sign into your account and click Profile at the top right. Then, select Purchases. To change your membership plan, click on Manage Plan under the Membership section and follow the prompts to switch to a different option. To update your billing information, click on Change Payment Method under the Payment Method section and enter your new billing details.
Why is my credit card being declined?
Many credit/debit cards have online purchase restrictions. If your card is being declined, please contact your credit card company to let them know the purchase you would like to make is valid. Also, certain credit/debit cards do not allow for recurring subscription billing, and therefore, may be denied.
How do I purchase a gift subscription?
To purchase a gift subscription, scroll to the bottom of any page on the website and click “Buy a Gift Card” in the footer. You’ll need to log into your account or create one if you don’t already have one. Then, select the subscription or bundle you’d like to gift, choose the duration of the gift, and complete your purchase by entering your payment details. After purchasing, you’ll receive a confirmation page and a confirmation email with the gift code, and a shareable link that you can send to your recipient.
How do I redeem a gift subscription?
To redeem a gift subscription, use the link shared with you by the gift sender. Clicking the link will automatically apply the gift to your account. If you don’t already have an account, you’ll be prompted to create one.

What is the refund policy?

Please visit our refund policy page for more details.


Features & Content

What types of practice problems are included?

Chemmunity offers three levels of difficulty for practice problems to help you build confidence and master Organic Chemistry concepts:

  • Level 1 – Foundational: These are straightforward problems designed to test basic understanding and reinforce core concepts. Great for getting started!

  • Level 2 – Application: These problems require a deeper understanding and involve multi-step reasoning, helping you apply concepts to more complex situations.

  • Level 3 – Exam-Level: These are the most challenging problems, similar to what you’ll see on real exams. They test critical thinking and problem-solving skills, often requiring multiple concepts to be combined.

This tiered approach ensures that you progress at your own pace while building the problem-solving skills needed to succeed in your course.

How do the practice exams work?

Our practice exams are designed to simulate a real test experience so you can fully prepare for your exams.


Here’s how it works:

  1. Download & Print – You can download the full exam as a printable PDF and print it out.

  2. Time Yourself – We recommend setting a timer and completing the exam under test-like conditions to simulate the real experience.

  3. Check Your Work – Once you’re done, compare your answers with our printable answer key to see how you did.

  4. Watch the Video Breakdown – For each exam, we provide a detailed video explanation where we go through every question step by step, showing you how to solve it correctly.

This structured approach helps you identify mistakes, strengthen weak areas, and build confidence before your actual exam!

How does the AI Tutor work?

AI Tutor is your personal tutor for Organic Chemistry. You can ask it any question, and it will:

  • Provide instant answers to help clarify concepts

  • Recommend specific videos from Chemmunity’s library to reinforce your understanding

  • Guide you through problem-solving steps so you can learn how to approach similar questions on your own

It’s like having a tutor available 24/7 to support your learning whenever you need it!

Can I request new content or features?

Absolutely! We’re always working on new content and improvements. If there’s a specific topic you’d like us to cover, or a feature you’d love to see on Chemmunity, let us know!


You can submit a request here, and we’ll consider it for future updates. We’re always looking for ways to make Chemmunity even better for students! 

Can I get help with my homework or ask questions?

While we don’t provide direct answers to homework questions, we offer several ways to support your learning:

  • Use the AI Tutor – Ask our AI Tutor for explanations or guidance on concepts, and it will also recommend related videos.

  • Comment on Videos – If you have a specific question about a video lesson, you can leave a comment, and a subject expert will respond.

  • Need Help Finding a Topic? – If you’re looking for a specific video or concept and can’t find it, email us at hello@chemmunity.com, and we’ll point you in the right direction.

Is there a mobile app for Chemmunity?

Yes! The Chemmunity app is coming soon in summer 2025 for both iOS and Android. It will give you access to all our videos, practice problems, exams, and AI study assistant on the go. Stay tuned for updates! 🚀

Additional Questions

Do you offer a military discount?

Yes! We appreciate those who serve and offer a military discount for eligible active-duty service members, veterans, and their spouses or dependents.


If you’re interested, please reach out to us at hello@chemmunity.com to learn more about eligibility and how to apply.

Do you offer institutional subscriptions for schools, colleges or universities?

We are currently working with select institutions to shape our institutional subscription model. If your school is interested in learning more, we’d love to hear from you.

Please contact us at hello@chemmunity.com to start the conversation.