Frequently Asked Questions

If you don't see your question you can email us at hello@chemmunity.com

What's the difference between Chemmunity's videos and your YouTube videos?

Chemmunity's videos are completely different than those on Melissa Maribel's YouTube channel.


The videos you'll find on the YouTube channel are made specifically for the channel. They are less detailed, shorter, and contain more entertainment value because that's what the YouTube algorithm demands. 


However on Chemmunity, you'll find videos that are in a lecture format, as if Melissa was your online instructor. Chemmunity's videos prioritize learning as opposed to an algorithm. We make sure that the lesson includes enough explanations, examples, and practice problems, regardless of length so that you can learn the concepts.


The videos on Chemmunity are not being posted on YouTube but occasionally, we will post short teaser videos for marketing purposes on social media.

Do you have videos for Organic Chemistry 1 and 2?

We sure do!


We have 95% of the curriculum completed for Organic Chemistry 1 and 90% completed for Organic Chemistry 2.


We're constantly creating new videos and upload them every week.


If there's an Organic Chemistry video we don't have, please submit a video request here.

What if I drop or withdraw from the class?

If you decide to drop or withdraw from the class and are on a subscription plan, please cancel your membership as soon as possible so you do not get charged again.


Once you've cancelled, we recommend letting our team know that you've dropped or withdrew from the class. Email us: hello@chemmunity.com

What is the ChemmunityAI?

It's a way to ask our Artificial Intelligence a question and it will recommend specific videos from Chemmunity's library to watch. For example if you asked "What are the ways to make an alcohol?" The AI would direct you to the video on preparing alcohols. 

How do I cancel my membership?

  1. First login to your account and click your profile icon on the top right


  2. Then select the "Purchases" tab


  3. Under the "Membership" section, click "Cancel Membership"


  4. You'll get a pop-up asking you to confirm cancellation

You'll receive a cancellation confirmation email and your membership will be cancelled effective the end of your current term.

You'll have full access to your membership until then.

After that date you’ll lose access to the content included in your membership.


If you need any help, you can always email us at hello@chemmunity.com

Can I cancel my membership at any time?

If you no longer need help, you can cancel your membership at anytime through your account dashboard. Once canceled, you will continue to have access until the last day in your current billing cycle.

How do I change my current plan?

You can upgrade or downgrade your membership plan by going to Purchases in your Dashboard.


Under "Membership" click the "change" button and select the membership plan you want to switch to.

Do you offer tutoring?

Yes, we offer weekly Group Tutoring sessions via Zoom for members on the Premium plan.


Each week one of our Subject Experts will be answering questions and doing practice problems on different topics. You’ll have a chance to submit your questions before the group tutoring session and you'll get to ask any follow up questions directly to our Subject Expert.


However, if you need one-on-one help, we do recommend finding a tutor and pairing that with our Pro plan. That way you can reduce the number of hours you meet with a tutor but still have access to all of Chemmunity’s full length instructional videos. 

How often will you have the group tutoring sessions?

Members on the Premium plan will meet each week with our Subject Experts with the exception of the week of Thanksgiving, winter break, and the first week of January.

How do I know if Chemmunity is right for me?

We recommend joining Chemmunity if you're taking Organic Chemistry.


But if you have questions or need help deciding whether or not Chemmunity is right for you, email us at hello@chemmunity.com

Is Chemmunity a subscription?

Most of our plans are subscriptions. However, from time to time we do offer one-time payment options that are shorter than a month.


You'll find all of our current plans on our pricing page.