Frequently Asked Questions

If you don't see your question you can email us at hello@chemmunity.com

What's the difference between Chemmunity's videos and your YouTube videos?

Chemmunity's videos are completely different than those on Melissa Maribel's YouTube channel.


The videos you'll find on the YouTube channel are made specifically for the channel. They are less detailed, shorter, and contain more entertainment value because that's what the YouTube algorithm demands. 


However on Chemmunity, you'll find videos that are in a lecture format, as if Melissa was your online instructor. Chemmunity's videos prioritize learning as opposed to an algorithm. We make sure that the lesson includes enough explanations, examples, and practice problems, regardless of length so that you can learn the concepts.


The videos on Chemmunity are not being posted on YouTube but occasionally, we will post short teaser videos for marketing purposes on social media.

Do you have videos for Organic Chemistry 1 and 2?

We sure do!

We have 95% of the curriculum completed for Organic Chemistry 1 and 90% completed for Organic Chemistry 2.

We upload videos every week. Our goal is to complete both classes by the end of 2023.

If we don't have a video you need for Organic Chemistry, you can let our team know and we'll add it to our list of videos to make.

Where can I post my questions?

When you purchase a Premium membership you'll get access to posting your questions in the private homework help group which you'll find under "Homework Help>PRIVATE>❓ochem-homework-help".

Our team of moderators will do their best to answer your question within 24-48 hours Monday through Friday.

Please keep in mind that the homework help group is to help you understand where you might be going wrong and not to do your assignments for you.

If you are looking for the answers and not understanding, we may not be the right service for you. If that's your situation, no judgement simply email us at hello@chemmunity.com and we can see if Chemmunity is right for you.

Can I send you my homework assignment, quiz, test, etc.?

Unfortunately no, this is not a service we offer. If you're looking for someone to check your answers to large assignments, we suggest finding a tutor to help you one-on-one.


Our homework help group is designed to give you the tools you need so you can solve multiple questions on you're own.


When you post in the homework help area, we will breakdown the problem and/or suggest videos to watch so that you can succeed on your own.


If you are looking for the answers and not understanding, we may not be the right service for you. If that's your situation, no judgement simply email us at hello@chemmunity.com and we can see if Chemmunity is right for you.

What if I drop or withdraw from the class?

If you decide to drop or withdraw from the class and are on a Pro or Premium plan, please cancel your membership as soon as possible so you do not get charged again.

We recommend you contact our team if you dropped or withdrew from the class.

How do I cancel my membership?

  • First login, then click your profile icon on the top right


  • Select "Purchases" tab

    • This link also takes you to your "Purchases" if you're logged in


  • Select "Cancel Membership"

Your membership will be cancelled effective the end of your current term.

You'll have full access to your membership until then.



After that date you’ll lose access to the content included in your membership.

Can I cancel my membership at any time?

If you no longer need help, you can cancel your membership at anytime through your account dashboard. Once canceled, you will continue to have access until the last day in your current billing cycle.

How do I change my current plan?

You can upgrade or downgrade your membership plan by going to Purchases in your Dashboard.


Under "Membership" click the "change" button and select the membership plan you want to switch to.

Do you offer tutoring?

We do not offer one-on-one tutoring, but with our Premium plan you can get questions answered by a member of our team within 24-48 hours, Monday through Friday.


However, if you need one-on-one help, we do recommend finding a tutor and pairing that with our Pro plan. That way you can reduce the number of hours you meet with a tutor but still have access to all of Chemmunity’s full length instructional videos. 

How do I know if Chemmunity is right for me?

Chemmunity is for anyone who needs help with Organic Chemistry.

Is Chemmunity a subscription?

We offer a 7-day Starter plan that is not a subscription and does not renew automatically. This is great if you just need help for a short period of time.


We also offer Pro and Premium subscription plans that renew automatically until you cancel.

If you do not wish to have your membership renew for another term, you can cancel your plan after purchase.


Once canceled, you will continue to have access until the last day in your current billing cycle.